Unlike our competitors, we’ve got more than simply “measures” in place to catch problems. What we have is even better: a culture where putting the job in the best position to be produced efficiently is our shared goal in the first place.
It starts with communication: saying what we mean, meaning what we say, and always having complete transparency within our team and the customers we serve. We don’t just fix problems, stack the prettiest papers on top of the box, and move on to the next job. We stop to educate and empower anyone in a position to make it better the next time around. It might be the sales rep. Maybe it’s even the customer.
At Slate Group, each department’s focus is to make the next department’s job easier. And to enable excellent results for every client every time.